Refund and Return Policy
We want you to be completely satisfied with your purchase from WagRainbow. If you are not entirely happy with your order, we are here to help.
Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received it. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping for Returns
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Policy
Thank you for visiting and shopping at WagRainbow. Following are the terms and conditions that constitute our Shipping Policy.
Order Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time for international shipping is typically 7 to 15 business days, depending on the destination country.
Customs, Duties, and Taxes
WagRainbow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Privacy Policy
WagRainbow (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by WagRainbow.
Information We Collect
When you visit our website, place an order, or contact us, we may collect personal information such as your Name, Email Address, Shipping and Billing Address, and Phone Number. We DO NOT store your credit card details; all payments are processed securely through our trusted payment gateways.
How We Use Your Information
- Process and fulfill your orders.
- Communicate with you about your order or our products.
- Improve our website and customer service.
- Prevent fraudulent transactions.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Terms of Service
Welcome to WagRainbow. By accessing or using our website, you agree to be bound by these Terms of Service.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks.
Products or Services
Certain products or services may be available exclusively online through the website. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor’s display of any color will be accurate.
Accuracy of Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
Contact Us
We’re here to help! For any questions about your order, shipping, or our products, please feel free to reach out to our support team.